How to write corporate training materials | Book review

How To Write Corporate Training Materials.jpg

Title: How to write corporate training materials

Authors: Evan Frendo

Publisher: ELT Teacher 2 Writer | Smashwords edition

Year of publication: 2014

Companion resources: NA

Source: Complimentary ebook from the author

A couple of years ago, I met a teacher (let’s call her Meera) at a conference who’d been working with tertiary institutions on a freelance basis. Meera wanted to get into corporate training and was wondering if she could partner with me on a project. I didn’t really have anything for her at the time but a few months later I found myself on the phone with a client who desperately wanted a bespoke solution rolled out for an urgent need. My schedule was chock-a-block at the time and I didn’t have the bandwidth (as we say in corporate circles) to design the materials and deploy someone else to teach the course. So I asked them to take things forward with Meera (who I judged as fairly competent), which they did.

Little did I realise that I’d done them both a great injustice. Meera was utterly unprepared for the engagement and the client had assumed that she was on the ball because I’d recommended her. I know we often bandy about the bland encouragement to teachers about making the shift to training and that they don’t need to be experts in business, management or a particular industry and that their expertise in teaching will help them sail through. I’m afraid it’s a claim that’s simultaneously true and false.

The uninitiated teacher or trainer risks missing the forest for the trees. Meera apparently did an intensive needs analysis but her focus was very narrow and the sorts of information she collected caused her churn out or select run of the mill exercises with token nods to the business setting.  Her materials were completely divorced from the context that her learners worked in and the specific need that she had been called in to address.

Knowing what to look for and how to feed these insights into materials-design comes with experience, and it helps if you’ve spent time with a corporate setup in a business/operational role i.e., not training or teaching. In the absence of that kind of experience, Frendo’s How to write corporate training materials could be a useful primer.

A key strength of this book is the extent to which it aligns practices to what typically happens within organisations. The idea that we should “investigate discourse practices” instead of merely collecting general needs, strikes a chord with me. Beyond educating the practitioner about process and projects, and SOPs and SIPOC charts, Frendo offers a series of incisive tasks that raise awareness of communication, strategies and issues we ought to consider when developing corporate training materials.

My favourites include task 6 which draws on research by Williams (1998) comparing the language prescribed by coursebooks for functions within meetings with actual usage.

Agreeing

Examples from contemporary textbooks:

  • You’ve got a point there.
  • I totally agree with you.
  • Absolutely. / Precisely. / Exactly.

Examples from real-life business meetings:

  • Mmm
  • implied by the function ‘accept (e.g., yes)
  • implied by not disagreeing
  • nods

Frendo goes on to state:

… ‘a material-led movement rather than a research-led movement’ (p15). It is writer’s intuition, rather than what we know about discourse, which has been leading the way. And many commentators feel that not much has changed since that article was written.

I found the section on techniques for gathering evidence interesting. There were some that I was familiar with such as language snippets, recordings, corpus analysis, work shadowing and questionnaires and others that I’ve never actually used such as simulated conversations and anecdote circles (sort of like an FGD but more informal).

Task 11 is another interesting one. It asks the reader to analyse an annual report and identify authentic texts that could be used for different roles and needs. I wonder how many trainers have actually read an annual report.

There are also case studies of training projects Frendo has worked on and the solutions he facilitated. Again, we see a strong integration of what actually happens in organizations such as scrum meetings and how this might unfold in a training programme.

How to write corporate training materials is a useful compilation of practices for someone who is making the transition from other education fields and it’s particularly relevant to those who are working as independent consultants. However, it’s also full of insights for practitioners who have been consulting in corporate contexts for a while because it questions some of our practices, especially when we rely on intuition, rather than observation and research to inform our design.

You can purchase the book from Amazon as a direct download or through the Kindle and you can read more about Frendo’s work at his site.

Icebreakers | Book review

Icebreakers Ken Jones.jpg

Title: Icebreakers. Book of Activities

Authors: Ken Jones

Publisher: Training Sources | Viva Books

Year of publication: 2009

Companion resources: NA

Source: British Council Library

I’m on the hunt for quick icebreakers and energizers for use in the teacher training I facilitate for the state sector where establishing some sort of bonhomie is extremely critical for keeping people focused.

Icebreakers is divided into games, exercises, and simulations (a slightly arbitrary distinction). The overall feel is very dated and the activities are overtly complex. The first three alone are quite representative of the rest of the book.

Birthday Scores: Participants compare each others birthdays and form groups to get the highest scored based on a point system (born on the same day 12 points each etc.). Each activity is divided into Facilitator’s notes and Players’ notes which also includes some kind of handout. The instructions in the Player’s notes are generally so verbose that I suspect participants would spend most of the activity trying to understand the written instructions.

Diverse points: Participants meet and talk in a leisure area and then move over to a negotiation area where they allocate 100 points between themselves using one of four combinations 90/10, 80/20, 70/30 or 60/40. This activity has some potential but it’s not clear what participants are meant to be negotiating about (Who seems to have the best personality? Eeek!)

Growing paper clips: Take a look at these instructions for an activity where participants join their own paper clips to others while introducing themselves and mind you these are the instructions that are meant to be handed over to the participants.

icebreakers.jpg

It’s hard to understand why you would want to run a simulation (in fact they’re not really simulations, they’re role plays) as an icebreaker. For instance, in Monolith, participants pretend to be archaeologists and sociologists examining a stone object in the south American jungle.

I’m sure I might be able to dig out some ideas I could adapt from this book but I just don’t have the patience to go through each activity carefully. On the flip side, excerpts from this book could serve as a useful demonstration of how not to write activities.

Icebreakers is available as a low-priced edition for India but it’s really not one for the resource bookshelf.

Quick Cups of COCA | Book review

quick-cups-of-coca-mura-nava

Title: Quick Cups of COCA. BYU-COCA Corpus Use Examples

Authors: Mura Nava

Publisher: Smashwords

Year of publication: 2016

Companion resources: NA

SourceSmashwords

Mura Nava, through his blog Twitter handle and the G+ Corpus Linguistics community, regularly shares resources for using corpora in the classroom. He’s also been on the mentoring team for Lancaster University’s Corpus Linguistics MOOC on Future Learn. It’s clearly an area that he’s passionate about and what I really appreciate is all the practical classroom-oriented stuff on on his blog for us corpulent novices (do they collocate?).

Quick Cups of COCA distills all of that corpus goodness into a succinct booklet for language teachers who’d like to use corpora to prepare for lessons or demonstrate language use and answer queries during lessons. The booklet is structured around a set of search functions you can execute on the British National Corpus (BNC) and Brigham Young University’s Corpus of Contemporary American English (BYU-COCABYU-COCA).

While I use corpora intermittently and am familiar with the functions that help me respond to those perennial questions that start with “What is the difference between … ” or “When do we use …” , I wasn’t aware that COCA-BYU could be used to find synonyms (search term #2). Oh, it’s so wonderfully simple and the best part is that it shows you the frequency of occurrence, and lets you explore co-text. Bye bye meaningless list of words on Thesaurus.com, hello COCA.

The other interesting search strings include ‘Lemma & POS’ (search term #5) which allows the user to look for all the possible collocates of a word for all the forms of the target word (lemma), and ‘quantifier/determiner + of + relative pronoun’ (search term #4) which lets you query the corpus for examples of usage for phrases like ‘all of which’ which could possibly become marker sentences in your lessons.

All the screenshots from the corpus are hyperlinked to the actual searches on COCA which means this concise book potentially offers the reader an afternoon of happy COCA exploration.

Mura prefaces the booklet by suggesting that it’s intended for those are at least slightly familiar with the BYU-COCA corpus interface but that parts of it could be of value to absolute beginners as well. I’m not so sure absolute beginners would benefit because teachers I’ve introduced the BNC or COCA to have been a bit intimidated by it all, and some of those search strings are a tad scary looking for the uninitiated. However, I think I could use Quick Cups of COCA as a follow-up to an introductory session on using corpora where teachers explore language use through tasks that challenge them to deploy the search functions from the book.

Quick Cups of COCA is a must read if you’d like to know more ways of exploiting the BNC or COCA for your learners. Mura has very kindly made it available as a complimentary download from Smashwords in a range of formats.

If you haven’t heard of using corpora before, Mura recommends Integrating Corpora with Everyday Language Teaching by Ana Frankenberg (2012)

 

A Handbook of Spoken Grammar | Book review

Title: A Handbook of Spoken Grammar. Strategies for Speaking Natural English

Authors: Ken Paterson, Caroline Caygill and Rebecca Sewell

Publisher: Delta Publishing

Year of publication: 2011

Companion resources: Audio CD

Source: British Council Library

Handbook of Spoken Grammar.jpg

I actually assumed this was a book on methodology but it is in fact a study book for students. There isn’t much by way of information for the teacher except a cursory note that suggests the book is meant to be used for self-study but could potentially also be used in the classroom. However, the pages are not marked photocopiable and at  1,734 ($26), I don’t see how this could be used as a student resource book unless you infringe copyright. 

It would have been interesting to see a more detailed comparison of written and spoken grammars beyond a tiny note in the introduction. The authors suggest that “the features of spoken grammar help to create an easy-going, natural kind of English.” They also add that this type of grammar is more economical (Any luck?), simpler (I said to Anne, ‘look are you sure?’), less direct and therefore more polite (What sort of job do you do, then?) and provides the speaker with choices about when to reveal the subject (It’s such a wonderful place to spend a few days in, New York).

There are 20 units and each contains guided discovery and practice exercises for  specific focus areas, with answers at the back. For example, the tenth unit titled Say Less focuses on spoken ellipsis (A: Would anyone buy anything at that market. B: Oh, I would). In a sense I feel the title of this book is a bit deceptive. The units seem to largely cover language features that would help the speaker perform discourse and/or pragmatic functions such as sounding more polite (unit 7) and being vague (unit 8). For instance, sounding more polite is a round up of the usual suspects: softeners (would you mind …?), preparators (I was hoping) etc.

As the book is intended for learners, it omits metalanguage of the sort that I’ve just mentioned. This, however, would have been interesting input from a teaching perspective. The authors make no mention of what language level these exercises are pitched at in the book (although the book’s site says B1 and above). Some units seem appropriate for students with a lower proficiency (Unit 16: Make short responses to agree or show interest & Unit 12: How to use oh, ah, wow, ouch, etc.), and others seem positioned for more advanced learners (Unit 18: Follow your partner which explores a sort of backchanneling but using synonymous phrases – A: It’s hot today isn’t it? B: Boiling! Shall we sit in the garden).

There is a dearth of good classroom materials on spoken discourse and A Handbook of Spoken Grammar might address that need.  I tend to get excited about incorporating discourse and pragmatics into my courses only to find that I introduce it at the wrong time, treat it too subtly, make it far too explicit, or overestimate my learners’ abilities. It would have been useful to have some more guidance on using these units effectively and an exploration of the challenges of facilitating a more natural speaking style.

Delta Publishing offer the contents page and sample units as free downloads.

Have you used this book with your learners? I’d love to hear from you about your experience.