I’ve been away in Bangalore teaching a short course for a team of software professionals. One of the areas I needed to focus on was encouraging these Ss to speak up in meetings. Their reluctance to say anything at all during conference calls was leading to serious issues with their clients. This was partly due to inadequate language for expressing different meeting functions for some Ss but for most it was down to cultural reasons. Indian professionals tend not to express their opinions as openly as perhaps their American counterparts. They are particularly hesitant or inhibited when people at a higher career level, key stakeholders or clients are involved; even more so when the topic of discussion involves something negative or unpleasant such as the inability to meet a deadline or a mistake that has cascading consequences.
This particular group represented an extreme because they would simply refuse to speak on conference calls that involved their American clients to the extent that on one such occasion, the client complained to the team’s manager that no one from the team bothered to attend a critical meeting despite the fact that there were five people from the Bangalore office logged in – they were there but as quiet as a mouse.
I used two techniques to encourage Ss to participate more actively and make their voices heard. The first I adapted from a book on Leadership Games which I’ll share soon. The second was my attempt to put into use some maths puzzle blocks which I received at a recent TEDx Gateway event as a part of a promo by a new international school. It was something I did on the spur but worked out quite well.
The objective of using these blocks to give feedback is to make sure Ss are not just sitting back and listening to others and essentially wasting opportunities for practice during a meeting simulation – but compel them into participating as well as refine their manner of contributing to the discussion. I had two classes and I tried this technique with both. It worked really well with the smaller group of seven but was less effective with my larger batch of 13.
- Blocks in different shapes and colours.
- Write up a key on the whiteboard preferably using the same WB marker colours as the blocks themselves.
- Explain the key to the SS and what they should do if they receive a particular block during the meeting simulation.
- Start the meeting simulation.
- Observe participation and dole out blocks according to the key. Make notes on how Ss are able to increase their level of participation or enhance their clarity of speech.
- Take back blocks when Ss increase or decrease their level of participation.
- At the end of the meeting simulation, after you’ve facilitated content feedback, ask Ss to recall the blocks they received and self-evaluate their speaking skills during the simulation – noting down feedback against little drawings of the blocks in their notebooks. Ask them to share this feedback in pairs or small groups.
- The feedback against the yellow and red blocks can become things to work on for the next lesson.